Excess Return Voucher Terms and conditions

• The voucher is valid for one year from its start date and can only be used once. Only one voucher can be issued per vehicle. Only one voucher can be redeemed per claim.
• The voucher is not valid for standalone glass claims, misfuelling claims, Motability vehicles or where your car is used for racing, or driven on any kind of race track including the Nürburgring in Germany..
• The voucher only applies when the claim is reported to, accepted and managed by the Renault Excess Return team and the accident repair is carried out at our approved repairer.
• Following an accident, regardless of who you are insured with, you must call the Renault Return team first on the dedicated 0330 102 8839 number. If you call any other number or your insurer first, or without our instruction, the voucher will be void.
• Where we accept and complete the vehicle repair, we will pay up to the voucher value* as cash back towards any policy excess paid by you. You will be required to pay the repairer your applicable Motor Insurance Policy Excess. The repair cost must be settled by your insurer. Once the repair is completed and your insurer has settled the claim, we will refund you the voucher value* or the value of your excess whichever is the lower. You will need to provide proof that you have paid your excess in order to claim on the voucher. Nothing in this offer obliges us to accept any vehicle for repair. The voucher is not valid if your vehicle is deemed a total loss.
• Where we manage the vehicle repair, we will do so in conjunction with your motor insurer if the accident was your fault, or the other driver’s insurer if they were at-fault and if they have accepted liability. Some insurers may charge an additional excess for using our repairers.
• Accident recovery is provided for unroadworthy vehicles when you call the Renault Return team first and we handle your insurance claim on your behalf. If you cancel the recovery of your vehicle you will be liable for any cancellation charges incurred, or if your insurer rejects your claim you will be liable for any recovery costs incurred.
• A replacement car is provided subject to availability for the duration of the accident repair carried out by our approved repairer when you call the Renault Return team first and we handle your insurance claim on your behalf. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle. A replacement car is not available for standalone glass claims or if you are claiming on Renault Free Driveaway Insurance.
• In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Renault Excess Return service with our approved repairer..
• This offer may be withdrawn at any time.
• The voucher must be active before the incident occurs in order to be valid. The incident must take place between the validity dates shown on the voucher.

The Renault Excess Return Voucher is provided by Car Care Plan Limited which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG. To understand how we may process your information read our Fair Use Notice.

*The voucher value as stated on your Excess Return Voucher.